Civil Service People Survey 2020

The 2020 People Survey was the twelfth annual survey of our employees’ attitudes and experiences of working in the Civil Service. The benchmark Employee Engagement Index and all nine theme scores have improved since 2019, and are at their highest ever levels since the People Survey began in 2009.

Visit the benchmark scores page to see the results for each question over time, or the organisation scores page to view the results for participating organisations.

Employee engagement index
66% +3
My work
80% +3
Organisational objectives and purpose
85% +2
My manager
74% +4
My team
84% +2
Learning and development
56% +2
Inclusion and fair treatment
82% +3
Resources and workload
75% +1
Pay and benefits
40% +2
Leadership and managing change
58% +9